Services for Students

Frequently Asked Questions

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General Questions

Phone: 308-432-6026 • Office: START Office, Crites Hall Lobby

How do I send a transcript to another school?
To send a transcript to another school, fill out the transcript request form.
I have a question about the Graduate/Masters program.
Visit the Graduate office website.
I need to contact the Human Resources office.
Visit the Human Resources website.
I want to add or drop a class.
You can add or drop classes via your MyCSC account. If you are having issues, such as with pre-requisites, contact the Advising office at 308-432-6467.
I have a FAFSA question.
The Financial Aid office sends information about your financial status to your EagleMail account. You can also check your MyCSC account for your To-Do list.
I have a question about shot records or health forms.
Contact the Health Services office at 308-432-6232.
I need proof of enrollment for insurance purposes.
Contact the START office at 308-432-6060.
I have a question about joint enrollment.
Contact the Admissions office at 308-432-6263.
I have a question about scholarships.
Contact the Financial Aid office at 308-432-6230.
I need to change my address.
You can change your address at MyCSC.
I need to change my name.
Contact the Registrar’s office at 308-432-6221.
I have a question about the Rural Health Opportunities Program (RHOP).
Contact the RHOP office at 308-432-6278.
I have a question about my residency.
Contact the Admissions office at 308-432-6263.
I have a question about eCompass testing.
Contact the Advising Center at 308-432-6388.
I have a question about admissions.
Contact the Admissions office at 308-432-6263.
I am not sure who my advisor is.
You can identify your advisor via MyCSC. If you do not have an advisor listed, contact the Advising Center at 308-432-6388.
I have a question for the Education Department.
Contact the Education Department at 308-432-6383.
I have a question about my meal plan.
Contact the Housing office at 308-432-6355.
I have a question about Bonus Bucks.
Contact the Business office at 308-432-6241.
I have a question about a hold on my account.
Information about account holds is available via MyCSC.
I have a question about international admissions.
Contact the International Coordinator at 308-432-6496.
I have a question about my NUID or password.
Contact the Information Technology office at 308-432-6311.
I have a question about EagleMail.
Contact the Information Technology office at 308-432-6311.

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Career and Academic Planning Services

CAPS Website • Phone: 308-432- • E-mail CAPS • Office: Crites Hall

How do I know who my advisor is?
Advisor assignments are listed on your MyCSC account. Self Service: Student Center (right-hand side of page)
What if I don't have an advisor?
Contact Deena Kennell at dkennell@csc.edu or 432-6388.
Where can I get help building my class schedule?
Contact your advisor or visit the Advising Center (for a schedule of advisors, contact Janet Hartman at jhartman@csc.edu or 432-6292).
Where can I get help finding a job?
Visit the CAPS office in Crites Hall 110.
Where can I find out about work study?
Visit the Financial Aid office in Crites Hall.
How do I request a copy of my Credential File?
Contact Janet Hartman at jhartman@csc.edu or 432-6292. Note: A Credential File contains an unofficial copy of your college transcripts. If you need an official transcript, follow the procedures through the Registrar's office.
How do I get a new Student ID?
Visit the CAPS office in Crites Hall 110.
How do I do an internship?
Start by preparing your application, which is also available at the CAPS office in Crites Hall 109.
Where do I take the eCompass Test?
eCompass testing takes place in Crites Hall 110. You can make an appointment to take the test or take the test when you visit.

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Correspondence Courses

Correspondence Website • Phone: 308-432- • E-mail Correspondence • Office: Crites Hall

What are correspondence courses?
For students who possess the ability and motivation to work without instructional supervision or contact, Chadron State offers about 50 self-study correspondence courses. Completing a prescribed set of readings, study materials, assignments and exams, students may earn CSC credit without traditional classroom attendance. CSC correspondence courses allow students the option to enroll in semester-based (for students utilizing federal financial aid) or year-long formats (for students needing additional time flexibility). Correspondence courses are completely self-study following written instructions with no classroom time or faculty instruction, interaction or supervision. Most CSC correspondence courses are offered in an Internet-based format. Students must have access to a computer and an Internet connection. Some courses utilize the more traditional paper and mail format.
Exams are proctored and password-protected.
What correspondence courses are available?
Visit the correspondence course listing.

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Financial Aid

Financial Aid Website • Phone: 308-432-6230 • E-mail Financial Aid • Office: START Office, Crites Hall Lobby

How do I apply for financial aid?
You can apply by completing the Free Application for Federal Student Aid (FAFSA). Before you fill out the FAFSA, you and one parent will need to apply for a personal identification number (PIN). The PIN acts as your electronic signatures on the FAFSA and the Master Promissory Note. To apply for a PIN, visit www.pin.gov.
How often do I apply for financial aid?
The FAFSA is valid for one year (fall, spring and summer), so it is necessary to reapply each year prior to June 1. As soon as you complete your federal tax returns, complete your FAFSA.
How will I know when my FAFSA is processed?
Once your FAFSA is processed, you will receive either an e-mail directing you to an electronic Student Aid Report (SAR) or a SAR will be mailed to you from the Central Processing System. If Chadron State College is a school listed on your FAFSA, we will receive your FAFSA information electronically and this information will be available on your MyCSC Financial Aid account.
What if I need to make correction to the information provided on my FAFSA?
Please contact the Financial Aid office and we will work with you to correct the information electronically.
What if my family’s financial circumstances have changed since I filed the FAFSA?
The Financial Aid office has a separate application to re-evaluate a family’s financial situation if there is a decrease in income due to loss of employment, loss of untaxed income, or if your family paid unusually high medical/dental expenses during the year for which tax information is being reported on the FAFSA. Please complete the Special Circumstances Request Form.
Should I include my stepparents’ income on the FAFSA?
If the parent for which your are reporting income on the FAFSA is remarried, it is necessary to report stepparent income as well.
What happens if I drop a class after the semester begins?
If you drop a class prior to the end of the 100% refund period (census date), your financial aid package will be reviewed at the current enrollment level. This review may result in a change in your financial aid and scholarship eligibility. If you drop a class after the 100% refund period but continue to be enrolled at least half-time, your current financial aid package will not be revised. Please be aware, however, dropping to less than full-time after the census date will impact your future financial aid eligibility based on our Satisfactory Academic Progress policy.
What happens if I withdraw from all of my classes after the semester begins?
If you withdraw completely from any semester, our office must calculate whether any of the financial aid you received prior to withdrawal must now be repaid. It is possible that this calculation will result in a decrease in aid already disbursed, thus causing an amount to be owed back to the Business office. In addition, once you drop to less than half-time status, your federal loans enter their grace period before repayment. Withdrawing from all classes could jeopardize scholarship renewal and could possibly jeopardize your standing in relation to our Satisfactory Academic Progress policy.
How do I find an Alternative Student Loan?
Perform a web search for an “alternative student loan lender.” A search for “alternative student loans” will give you choices and interest rates to compare.
How do I find my “To-Do List?”
Log in to MyCSC with your NUID and password (if you have not received information on the steps to get your password, contact helpdesk@csc.edu or call 308-432-6311). Click on “Student Center,” then “To-Do List” to the right of the Financial Aid link. Then click on “Details” to view the necessary items needed to complete your Financial Aid file.
When will I receive my financial aid?
If you were not selected for verification, your financial aid should be packaged in about two weeks, depending on volume.
If you were selected for verification, your financial aid can take up to six weeks for the verification process, depending on volume.
What is Chadron State College’s school code?
002593
I need to send the Financial Aid office a fax.
Send to 308-432-6474.
How can I check to see if I have missing information?
Check your “To-Do List” on MyCSC several times per week.
What is the deadline to apply for federal financial aid?
Our priority deadline is June 1. We need your application and all requested documents prior to June 1.
If I do not have my document complete by the June 1 priority deadline am I still eligible for financial aid?
Yes, however, some aid is first-come, first-serve. You may not receive supplemental grant, work study and Perkins Loans. Also, your aid may not be processed by the time school starts.

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Health Services

Health Services Website • Phone: 308-432-6232 • E-mail Health Services • Office: Crites Hall

I need to request immunization records.
Download and fill out the immunization records form.
I have another question about health services.
Contact the Health Services office at 308-432-6232 or nurse@csc.edu.

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Housing

Housing Website • Phone: 308-432-6355 • E-mail Housing • Office: Crites Hall

How do I apply for housing?
The housing application form is available at online.
What is the application fee?
We charge a $50 non-refundable application fee with the housing application. This fee is required to secure a room reservation.
How can I pay the application fee?
You can pay by debit or credit card over the phone with the Housing office, or by cash, check or money order by mail to the Housing office.
How do I request a room change?
To change your room, call or e-mail the Housing office. We can take requests at any time.
How do I change roommates or suitemates?
To change roommates or suitemates, call or e-mail the Housing office. We can take requests at any time. If you are a freshman, we will re-pair you at your request.
When will I receive my room assignment for the fall?
Housing packets for incoming students are mailed out by June 1. We continue to place current students throughout the summer.
I have another question about living arrangements or placement.
Please call or e-mail the Housing office. We can let you know at any time.
When will I get my room deposit back?
If you cancelled your housing for the Fall 2011 semester, you are entitled to a full refund of your housing deposit as long as there are no damages to the room. Refunds will be mailed out to your home address by the end of June.
How do I cancel housing?
To cancel housing, call or e-mail the Housing office. You can cancel at any time.
If you cancel before June 1, you will forfeit the $50 application fee.
If you cancel after June 1, you will forfeit the $50 application fee and be charged a $150 cancellation fee.
If you cancel after the first week of school, you will receive a 100% refund on meals and housing, and be charged a $150 cancellation fee.
If you cancel after the second week of school, you will not be refunded for meals or housing, and you will not be charged a cancellation fee.
How do I change my meal plan?
To change your meal plan, call or e-mail the Housing office. You can increase your meal plan any time, and you can decrease your meal plan until the end of the first two weeks of classes.
How do I cancel my meal plan?
Students living on campus are required to have a meal plan. Other students can cancel at any time. The meal plan refund is prorated out per week with no refund for the last four weeks of classes.
What are the meal plan options?
All meal plans are available to off-campus students.
  • 5 meal commuter (commuter only)
  • 5 meal plus $250 bonus bucks (not available to freshmen)
  • Block 135 meal plan plus $200 bonus bucks (not available to freshmen)
  • 9 meal plan plus $100 bonus bucks
  • 14 meal plan plus $100 bonus bucks
  • 19 meal plan plus $100 bonus bucks
How are the dorms organized?
Andrews Hall: Strictly upperclassmen unless you are roommates with an upperclassman
High Rise: Mostly upperclassman, freshmen availability is based on application date
Kent Hall: Freshmen, community-style bathrooms, gender separated by wings, laundry in basement, two kitchens
Brooks Hall: Open to freshmen through seniors, some triple and quad rooms, community-style bathrooms, female on first and third floor, male on second floor, kitchen on first floor
Edna Work Wing: Mostly freshmen, community-style bathrooms, in-room sinks, laundry on every floor
Edna Work Hall: Mostly upperclassmen, suite style, private bathrooms, costs 10% more and single rooms are about $600 more than double rooms per semester
What can I bring to campus?
We do not allow alcohol, illegal drugs, weapons, open flames, pets other than fish, and appliances that present a fire hazard, such as coiled hot plates.
Can I bring a lofted bed?
You can have lofted beds in your room, but the college does not provide them. See the Housing website for details.
What is the August move-in date for New Student Orientation?
Thursday, August 18, 2011

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Online Courses

Online Courses Website • Phone: 308-432- • E-mail Admissions • Office: Crites Hall

What is an online course?
Online courses are courses in which all instruction, assignments, projects, papers, quizzes and exams are completed through your computer. You will actively participate in your learning by communicating through your computer to the instructor or other students.
What is the advantage of online courses?
Flexibility. Online courses can be completed anytime and anywhere you have access to a computer and a connection to the Internet. CSC Online courses are delivered asynchronously. This means you do not have to be online at the same time as the instructor or other students. You can participate in your class any time of the day or night—whatever fits your schedule. No more taking time from your busy schedule to go to a campus and sit in a traditional classroom. Complete your course from work, at home and even while on vacation.
How do I know I am ready for online learning?
Online learning is different from regular classes. As an online learner, you must be engaged in the course. You should be highly self-motivated, have good reading and writing skills and have e-mail and high-speed Internet access.
Can I complete a degree online?
Yes. Chadron State offers several bachelor’s-degree–completion programs and complete master’s degrees, as well as many individual elective and general studies courses online. View the available degree programs.
How much do online courses cost?
All CSC online courses are offered at the same low, per-credit-hour cost for in-state and out-of-state students. Current costs are available at the Business office website.
When are online courses offered?
CSC online courses are available during the fall, spring and summer semesters. See the online course schedule for details.
Do I need a textbook for online courses?
Online courses generally require a textbook, although this requirement varies from course to course. You can order textbooks from the Eagle Pride Bookstore at Chadron State. You should order your books two to three weeks before classes begin so you are ready as soon as the course begins.
How will online courses appear on my transcript?
Online courses will not appear any differently on your transcript that face-to-face courses.
How do I get started with online courses?
Use the online application to get started.

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Registrar

Registrar Website • Phone: 308-432-6221 • E-mail Registrar • Office: Crites Hall

How do I have a transcript sent out?
Fill out the transcript request form.
How long does it take to process a transcript request?
Transcript requests are generally processed in three business days.
How do I drop or add a class?
You can drop or add classes via MyCSC. After you log in, go to Self Service, Enrollment, Add/Drop Classes.
How do I view my grades?
You can view your grades via MyCSC. After you log in, go to Self Service, Enrollment, View Grades.
How do I obtain enrollment verification?
For enrollment verification, e-mail the START office with the following information:
  • Your name
  • NUID
  • Address
  • Phone number
  • Address to send verification
  • Term
  • Any other information needed for verification, such as parent’s name, claim number, etc.
What are the academic and financial deadlines?
Academic and financial deadlines and more can be found at the academic calendar.
I have an evaluation request.
Evaluations requests are handled via MyCSC. After you log in, go to Student Center, and select Academic Requirements from the drop-down box. Credit evaluation forms are also available at the Registrar’s office website. There are two forms: credit evaluation-teaching and credit evaluation–non-teaching.
Will my classes transfer to Chadron State?
We have articulation agreements with a number of colleges. Check our Transfer website first, and if you don’t see your college, contact the Registrar’s office.
I have changed my name and need to update my CSC records.
Fill out the name change from at the Registrar’s office website. You will need to send proof of your name change (copy of marriage certificate, divorce decree, etc.) to the Registrar’s office with the form.
My classes are not appearing on Sakai.
If your classes are not appearing on Sakai, contact 308-432-6273.

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