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Office 365/EagleMail

Issue ID Date Date Resolved
71December 21, 2015, 4:20 pmDecember 21, 2015, 4:25 pm
Title: Some users are experiencing issues accessing Office 365 from a plugged in network connection.
Details:

Resolution: The issue has been resolved.


We have had reports of users not being able to access the log in page for Office 365 while plugged in to CSC network connection.

66November 24, 2015, 1:12 pmNovember 24, 2015, 2:15 pm
Title: The web interface to Office 365 is currently experiencing issues.
Details:

Resolution: Issue has been resolved.


Some CSC wired devices are experiencing issues loading the Office 365 login page. We are currently working on the issue.

62October 19, 2015, 10:59 amOctober 20, 2015, 7:23 am
Title: Service Interruption.
Details:

Resolution:


Over break we will be working with a Microsoft engineer to update our authentication services with Office 365. This process will require a brief downtime of authentication to Office 365. The cutover should be brief and services down for only a bit while the new system comes online and is tested. This will prevent users from logging into Office 365 while the service is changing. We do not have an exact time this will happen; however, notice will be sent out once we have an estimated time the cutover will happen.

Notice will be issued when this work is complete.

55June 11, 2015, 1:11 pmJune 11, 2015, 3:43 pm
Title: Some email accounts are experiencing licensing issues.
Details:

Resolution:

IT staff and Microsoft engineers have corrected the issue and the licensing issues are resolved.


Some of the @csc.edu email accounts are experiencing log in issues with an error saying "You need a license to use Office 365." The issue is being looked into.

53April 7, 2015, 8:03 pmApril 7, 2015, 8:50 pm
Title: Office 365 service will be restored shortly.
Details:

Resolution:


Office 365 service will be restored shortly. 

43July 30, 2014, 7:11 amJuly 30, 2014, 9:59 am
Title: Microsoft Outlook keeps requesting user name and password.....O365 is still functioning
Details:

Resolution:


Microsoft Outlook keeps requesting user name and password.....O365 is still functioning

41July 24, 2014, 3:10 pmJuly 28, 2014, 9:52 am
Title: Service degradation reported by Microsoft related to E-mail
Details:

Resolution:

Microsoft Engineers identified the root cause as:  A recent update to Secure Sockets Layer (SSL) caused certificate validation errors.

IT Staff have verified that service is stable.


Notice from Microsoft:

Engineers are developing a fix to resolve the underlying issue. Customer Impact: Affected customers are unable to connect to the Exchange Online service with Exchange Active Sync using mobile devices running Windows Embedded Handheld 6.5, Windows Mobile 6.x, and some devices running Nokia Symbian. Workaround: As a workaround, customers can connect to the service via any other Exchange protocol.  Incident Start Time: Thursday, July 10, 2014, at 12:00 PM UTC  Preliminary Root Cause: A recent update to Secure Sockets Layer (SSL) certificates is causing certificate validation errors. Next Update: Friday, July 25, 2014, at 9:30 PM UTC

40July 16, 2014, 9:31 amJuly 21, 2014, 1:19 pm
Title: Scattered reports of login failures. Issue found. Solution in place and being tested.
Details:

Resolution:


There have been scattered reports of login issues when accessing Office365 services. Investigation has found an intermittent issue.

A solution has been put into place and is currently being tested. Please contact the Helpdesk at helpdesk@csc.edu or 308-432-6311 if there are continued issues.

39July 15, 2014, 7:49 amJuly 15, 2014, 10:53 am
Title: OneDrive is not letting users log in. Sync is currently working
Details:

Resolution:


OneDrive is not letting users log in. Sync is currently working

37June 24, 2014, 11:48 amJune 26, 2014, 8:45 am
Title: E-mail delivery delayed
Details:

Resolution:


There has been a notification from Microsoft that incoming e-mail is delayed.

32February 14, 2014, 5:02 pmFebruary 17, 2014, 1:10 pm
Title: Sporadic reports of some users having issues logging in to E-mail from outside campus.
Details:

Resolution:


31February 14, 2014, 4:15 pmFebruary 17, 2014, 12:54 pm
Title: Sporadic reports of some users having issues logging in to E-mail from outside campus.
Details:

Resolution:


Users unable to log in to E-mail from outside campus.

30February 11, 2014, 10:01 pmFebruary 11, 2014, 10:56 pm
Title: Users are unable to login
Details:

Resolution:Service has been restored.


Users are unable to login.  Microsoft has been contacted.

29February 11, 2014, 10:00 pmFebruary 11, 2014, 10:55 pm
Title: Users are unable to login
Details:

Resolution:Service has been restored.


Users are unable to login.  Microsoft has been contacted.

28February 8, 2014, 2:33 pmFebruary 8, 2014, 5:04 pm
Title: Users are unable to login
Details:

Resolution: Service has been restored.


Users are unable to login through the web interface. IT is looking into the cause of the issue.

26February 8, 2014, 2:27 pmFebruary 8, 2014, 5:05 pm
Title: Users are unable to login
Details:

Resolution: Service has been restored.


Users are unable to login to the web interface. IT is looking into the issue.

23February 5, 2014, 7:49 amFebruary 5, 2014, 8:30 am
Title: Some users are experiencing email delays
Details:

Resolution: Service has been restored


Some users are experiencing a delay in email updating. Users are also experiencing a popup asking for their username and password. IT is looking into the cause of the issue.

18January 15, 2014, 7:49 amJanuary 15, 2014, 8:12 am
Title: Users are unable to login
Details:

Resolution:Services have been restored for all users.


Users are unable to login to both the web interface and Outlook on their desktop.

17January 15, 2014, 7:49 amJanuary 15, 2014, 8:09 am
Title: Users are unable to login.
Details:

Resolution:Services have been restored for all users.


16December 17, 2013, 10:13 amDecember 17, 2013, 1:24 pm
Title: E-mail update is lagging. Users can use the web client until problem is resolved.
Details:

Resolution:


Users desktop E-mail is not pulling updates frequently. Users seeing yellow triangle on the Outlook Icon. IT is looking into the problem. Users can use the web client until problem is resolved.

 

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